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Refund Policy

Refunds 

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. 

Customer satisfaction is our highest priority. If you are unsatisfied with your order – please contact our support at info@starlightnutrition.com and we will do our best to help you out! 

Returns  

We don’t accept returns if the product seal is opened. Feel free to dispose off the product. We do however, accept returns of unopened products. You can submit refund requests within 15 days.  

Late or Missing Refunds 

If we have initiated a refund and you haven’t yet seen it credited back to you, first check your bank account again! It might take a few days before the refund is officially posted. Contact your credit card company or bank. If you’ve done all of this and you still have not received you refund after 5-7 business days from when the refund was initiated, please contact us at info@starlightnutrition.com 

Order cancellation 

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.